Sometimes I moan on this blog about the general lack of
innovation out there. However, I sometimes come across a company or market that seems to be displaying a lot of
innovation, loads of individually good digital initiatives just being chucked out there. After a while my
E-Business head kicks in and I ask - why do these innovations exist? What are they trying to achieve? What customer needs (implicit or explicit) are they trying to satisfy? What does this all add up to? etc. I almost never come up with what might be the
strategy behind it all, and I'm guessing there usually isn't one. This sort of activity is not only damaging to those trying to get serious buy-in and commitment towards
innovation but it is also a waste of time.
I agree with the general sentiment out there that the
traditional strategic planning processes don't allow for, or include, the idea of establishing innovative strategic goals. One way to achieve this is to run a process for
'Innovation Strategy' alongside the strategic planning process and challenge where necessary the strategic direction and or goals by offering potentially better solutions. These processes need to be creative, market & customer centric and driven by the need to discover and learn more. Strategic goals can include a notion of differentiation but perhaps the planning required to achieve this needs to include time & budget for discovery exercises to take place. Taking this further isn't
innovating to achieve your strategic goals 'the cost of doing business' and shouldn't we be allocating budget to support these activities like it’s an operational cost (something we have to do)?
I think one of the key ways you can drive
innovation is to
create more insight. If you know and understand your weaknesses and opportunities then
innovating to resolve or exploit these will become an essential strategic goal by proxy, or it will at least make it far more easy to justify in the board room.
In addition to creating a greater focus on
innovation strategy, insight can also help determine
how your company should
innovate and of course the relative priority or importance of different
innovations.
Those responsible for
innovation (in some way everyone should be) need to accept that some sort of
economic value model will need to be established where investment is required. There is a growing number of larger companies which are happy to work to an
incremental innovation strategy framework and as aspects of a new innovation become increasingly economically viable they are approved and delivered. The benefit of establishing the vision for a particular
innovation is that the decisions on how best to deliver the solutions required in each stage become far more conducive to continuing to move forward i.e. we adopt the right technologies to support the whole process from the outset.
There are some people who would argue
innovation in the digital age is just
another word for strategy any way and we need to give it the same level of commitment accordingly.